Refund policy

At Uncommon Soapery we put the so much care, love, thought, and effort into each and every batch ensuring you get high quality products that live up to your and our expectations, but we are only human and sometimes stuff happens. In the event of an unsatisfactory order please read our Returns & Exchange policy below: 

Due to the nature of our products we do not accept returns. 

If you receive a defective product or a wrong order we can create an exchange at no cost to you or a refund up to 10 days after delivery. 

If you request a refund after the 10 day period we will not be able to fulfill your request. 

We cannot offer exchanges or refunds on sale items or gift cards. 

You can contact us via email at UnCommonSoapery@gmail.com to get in touch with us regarding an exchange or refund. 

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.  

Refunds

Refunds can be full or partial depending on the order. If we issue you a refund it can take up to 10 business days to be processed. Refunds will be credited to you via your original payment method.