Refund policy

At UNCOMMON Soapery, we put care, love, thought, and effort into each and every product, ensuring you get high-quality, handcrafted products that live up to your and our expectations. Of course, we are only human (really, it's just us), and sometimes, in spite of our very best efforts, stuff happens. In the event of an unsatisfactory order, please read our Returns & Exchange policy below: 

Due to the nature of our products, we are unable to accept returns. 

If you receive a defective or incorrect product, we can create an exchange (at no cost to you) or offer a refund up to 10 days after delivery. 

If you request a refund after the 10-day period, we will not be able to fulfill your request. 

We cannot offer exchanges or refunds on sale items or gift cards. 

You can contact us via email at UnCommonSoapery@gmail.com to ask any questions or to request an exchange or a refund. 

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item(s). We will do our very best to evaluate the issue promptly and make it right.  

Refunds

Refunds can be full or partial depending on the order. If we issue you a refund it can take up to 10 business days to be processed. Refunds will be credited to you via your original payment method.